Length:    2 Days
Language(s):    English
Audience(s):    IT Professionals
Technology:    Windows Server 2008
Delivery Method:    Instructor-led (classroom)
Exam:                  N/A

About this Course

Microsoft Operations Framework (MOF) 4.0 is a best practices framework designed to help IT organizations better serve their customers and users. MOF 4.0 builds off of previous versions and can be implemented independently or with other frameworks, such as ITIL and CobiT. This course covers the foundations of MOF and the IT Service Management Lifecycle.

MOF consists of sixteen Service Management Functions (SMFs) that reside in three lifecycle phases, Plan, Deliver, Operate, and an encompassing Manage Layer. MOF is designed to allow an IT organization to implement in bits and pieces or as a carefully orchestrated program. The MOF practical guidance goes beyond theory to help users establish and implement reliable, cost-effective IT services, practices and activities. The knowledge gained in this MOF course applies to all organizations, regardless of the platforms or applications in use, and provides professionals with access to valuable content, templates and job aids.

Audience Profile

MOF Foundation is an introductory-level course intended for IT professionals responsible for developing, supporting, and operating IT services within their organizations. Business professionals that interface regularly with IT personnel may also be interested.

At Course Completion

• After completing this course, students will be able to:
• Understand MOF's three lifecycle phases, manage layer and the sixteen service management functions (SMFs) within the architecture.
• Comprehend the main goals and objectives of each lifecycle phase (and manage layer) and the service management functions (SMFs) that live within each.
• Be aware of key MOF definitions and terms.
• Understand how to integrate the MOF IT Service Management Framework into their own organization.
• Be prepared to take the MOF Foundation Certificate examination.

Prerequisites

There are no prerequisites for this course, but knowledge of ITIL is helpful.