Course Description
The ITIL® Foundation course is the entry level certification course for IT Service Management Best Practices training in ITIL. This course covers the latest version of core ITIL best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL. ITIL is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency.

Quint’s e-Learning provides an effective and flexible solution for those who wish to complete this class, but do not wish to attend a classroom course. This Web Based course combines the best of online interactivity and engaging course design by employing sound instructional design with multimedia components, practice tests and online quizzes. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track.

Course and Learning Objectives
At the end of this course, you will be able to:

• Identify the principles and concepts of IT Service Management based on ITIL.
• Identify the best practices of implementing ITIL in an organization.
• Define the terminology used in ITIL
• Identify the concepts and definitions used in the Service Lifecycle.
• Define Service Strategy concepts
• Define Service Design concepts
• Define Service Operations concepts
• Define Service Transition concepts
• Define Continual Service Improvement concepts
• Prepare the student to take the ITIL Foundation Certification exam

Course Approach
Participants will learn the principles and core elements of the service lifecycle approach to IT Service Management according to ITIL. An interactive approach is used combining online interactive content and scenarios, exercises and quizzes to prepare participants for the ITIL Foundation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace.

Course Student Material
Students will receive access to the Quint ITIL Foundation e-Learning portal containing all of the interactive course materials.

Certificate
ITIL® Foundation

Duration
16.5 hours

Course Delivery
Web Based e-Learning

Languages
English, Spanish, Japanese, Portuguese, Dutch, French, Italian, German

Reference Materials
Additional reference materials are not required for this course.

About the Examination
The exam is closed book with forty (40) multiple choice questions. The pass score is 65% (26 out of 40 questions). The exam lasts 60 minutes. The exam can be taken in two formats: Paper based or Online.

Prerequisites
There are no pre-requisites for this course, although a basic knowledge of Service Management concepts will be helpful.

Credits
Upon successfully achieving the ITIL Foundation certificate, the student will be recognized with 2 credits in the ITIL® qualification scheme.
Project Management Institute – Professional
Development Units (PDUs) = 16

Target Audience
IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.