Course Description:

This 5-day practical "hands-on" course is the essential foundation for newcomers to PC support. It provides students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. The course has been developed to produce competent PC support engineers who are capable of taking and passing CompTIA’s A+ Certification exams or other similar qualifications.

Students will learn the fundamental principles of supporting desktop and portable computers and operating systems plus network and print devices and applications.

Course and Learning Objectives:

At the end of this course, you will be able to:

• Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices.
• Install and configure peripheral devices.
• Identify types and characteristics of portable computers.
• Install and configure Microsoft Windows 2000, Microsoft Windows XP, and Microsoft Windows Vista.
• Perform basic PC maintenance and troubleshooting.
• Understand fundamental principles of securing IT systems and working safely.
• Communicate effectively with customers.
• Install and configure print devices.
• Understand fundamental principles of implementing LANs and internet access.

Certification Track:

This course will prepare students for the 220-701 CompTIA A+ Certification Essentials exam for the objectives released in August 2009. A+ Certification is internationally endorsed and recognized as the only benchmark vendor-neutral qualification for PC support and troubleshooting. Indeed, A+ Certification is a prerequisite qualification for employment (and is endorsed) by many leading computer manufacturers and vendors on a global basis.

Certificate:

COMPTIA A+ Essentials

Duration:

5 days

Course Delivery:

Classroom

Languages:

English

Reference Materials:

Additional reference materials are not required for this course.

About the Examination:

Required exam parts: One exam
Number of questions: 100
Length of test: 90 minutes
Required Passing score: 675 on a scale of 100-900.

Prerequisites:

Students should have experience using a PC, Windows and browsing the Web. The following key skills are recommended:

Use a keyboard and mouse, Recognize the main components of a PC (such as case, monitor, mouse, and keyboard) and different data media such as floppy disks or CD-ROM, Start the computer and navigate the Desktop, Use Windows Explorer to create directories and subdirectories; and move, copy, or rename files and directories, use Internet Explorer to view websites.

Target Audience:

This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE / MCSA